FAQ

We are located in a small town in Western, Massachusetts near the Vermont and New Hampshire borders.

Most of the swaddle blankets and swaddle sacks are for babies that are newborn to 3-4 months of age except the Wombie Grow with me is for babies that are newborn - 18 months.

That depends on your location. We hope within one week but it may take up to two weeks!

Email us at orders@julesandanya.com and if your box hasn’t shipped we would be happy to make changes.

Our policy is 30 days from the day of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For items to be eligible for a return:

They must be unused, in the same condition that you received them and in its original packaging. Individual items within a package product may not be returned - the full package item must be returned. Bottles, pacifiers and the Haaka are exempt from being returned unless the seal on the package is still in its original form.

If the item was a gift, then it can be returned for credit towards another product.

If you have a damaged or defective product within your box, please email us at info@julesandanya.com with the following information:
Name, Order#, Email, Phone number.  Please describe what is defective or damaged

*Please attach images of damaged or defective items.

Don’t panic! Email us at orders@julesandanya.com and we will help find your order!

Currently, we only ship within Canada and the United States. We are working on shipping internationally though, so hold tight! We appreciate your patience and interest :)

Email us at orders@julesandanya.com and we will work with you to figure it out. Please do not email the retailer that makes the product, we will coordinate a return or exchange if needed.

Please email us at info@julesandanya.com with any questions you may have about our baby boxes.